You may return item(s) within 30 days after delivery for a refund of your payment. Please pack your items as carefully as possible. You can use the original packaging for returning items.How to create your return:
Orders within the Netherlands have the possibility to print a free parcel label in our online return procedure.
For international returns (outside the Netherlands) please notify us by email at firstname.lastname@example.org. You can use your local package/postal service to return your items. Please note that we do not cover the cost of international returns.
4533 JK Terneuzen
Your item(s) will be inspected for compliance with our Terms & Conditions. We will reimburse your payment within 14 days after receiving the item(s).
Terms & Conditions
- You may return item(s) that are sold and fulfilled by www.vitruvian-denim.com within 30 days of delivery for a (full) refund.
- We cannot accept item(s) without a complete return form or e-mail notice.
- The items(s) should be intact with the original labels attached.
- The product should not show marks of being worn, such as stains, smell or damage.
Note: Items can be returned within the right to cancel but returning them in one of these conditions might include compensation for lost value by the customer.
Can I exchange an item?
In our return portal you can choose whether you would like to exchange your item. You are eligible for one exchange without charge of extra shipping costs. Unfortunately we can not provide this service to international customers. International customers can be provided with a code for a full discount on their exchange, but will have to place a new order and be charged with shipping.
What are my refund rights with shipping costs?
If your return makes your original order go below our shippingcost threshold, you will not be eligible for our free shipping policy. The standard shipping cost will be settled with your refund.
When can I expect my refund?
We will return your payment or item(s) within 14 days after the cancellation notice. We credit the amount to your account through the original payment method.