Ordering and Payment

How can I confirm Vitruvian Denim received my order?
When you've completed your order, you will receive an automatic generated order confirmation by e-mail. Other updates regarding your order will also be communicated by e-mail. So, make sure we have your correct e-mail address. If you created an account, then you can also find your order on your account page.

How can I cancel or change my order?
We can't cancel or change placed orders because they will be automatically processed in our system. After you've received your order, it is possible to return the items for free within the Netherlands.

The online shop does not show my size, is it still possible to order it?
Our online shop shows every item in stock. When we receive new stock, all items will be visible in our webshop immediately. Unfortunately, we can't deliver products that aren't currently available in our webshop.

Help with ordering
In case you're unable to complete your order or when you encounter uncertainties, please contact us by email or live messenger. We can assist you with placing of your order. Please note that we can't order products which aren't available at the webshop. 

Which payment methods are accepted?
We are accepting iDeal, Credit Card (VISA, Amex, Mastercard), Paypal, Sofort, Bancontact and Klarna afterpay. 

Where can I download my order receipt?
Click the link in the confirmation email you received.The link is just below the "View Order Status" button.

How do I know if my payment was succesful?
Once the order is completed you'll receive an order confirmation at the email address you've provided. If you have problems with completing your payment, please contact us by email or live messenger. We'll do our best to resolve the issue.

Is it safe to order online?
Ordering at the Vitruvian Denim online shop is completely safe. In addition to our 100% guarantee, we never provide your information to third parties. Your privacy is guaranteed. All orders are transmitted over a secure Internet connection using SSL (Secure Sockets Layer) encryption and other measures (see our Privacy Policy). Your details will not be saved other than for processing your order. 

How about my privacy?
Your information is completely protected. The website has a secure connection, and we never give your details to third parties. We use your information only to make your shopping experience as tailored as possible and to inform you about our latest items and best offers. For more information see our Privacy Policy.