Can I use a different shipping address?
You can have your order delivered to an alternative address, by adding another address in your account and selecting it during your ordering process.
What are the delivery costs?
The delivery costs within the Netherlands, Germany and Belgium are free on orders over 150 Euros. Orders that are less than 150 Euros will be charged €5,60 in delivery costs. For an overview of the delivery costs to other regions, please click here.
Can I order from outside the Netherlands?
Currently we are able to deliver in the following countries (click here for an overview).
When can I expect my order?
Orders are shipped within 1-2 working days. Depending on our transporter, orders may take up to 10 days to be delivered.
What Delivery partners does Vitruvian Denim work with?
Our delivery partner is DPD and PostNL. Please note, Vitruvian Denim can not be held liable for lost packages delivered by DPD or PostNL when you choose the option of leaving your package in a safe place. Any customer who chooses for this option is doing so at their own risk.
I haven't received my order.
Your order will always be delivered as soon as possible to the address you’ve registered in your account. However, it's possible that your order delivery is delayed by unforeseen circumstances with your local delivery service. In that case, we'll personally inform you right away but we can’t be held responsible for any inconvenience this may cause.
I've received a wrong item or a defected item.
In case you've received a wrong or a defected item, the return or exchange of the item will be completely at our expense. Please follow the usual procedure of returning or exchanging an item. Indicate which item(s) you've received incorrectly or with a defect and which item you still wish to receive.